At Element Escapes, we are passionate about helping property owners make the most of their Queenstown holiday home. As one of Queenstown's leading short-term property management companies, we're a trusted and experienced partner to help you maximise the potential of your property. We are committed to providing exceptional service and expert support to property owners.
Element Escapes Holiday Home Management
Element Escapes is structured to relieve property owners of the time consuming work of managing bookings and guests, and with the benefit of having a 24 hr / 7 day a week management team we are able to be responsive to guest’s needs and be dynamic on rate optimisation and occupancy management.
With Element Escapes, property owners are able to elect in or out of management to suit their needs and a flat management fee structure is used to cover all services and benefit from our high quality and reliable cleaning team.
We can help with a number of services that will give you total piece of mind with your property, as it will be looked after as though it’s our own. Find out more about how we can help manage your Queenstown holiday rental below. If there’s something not listed below, it doesn’t mean we don’t do it – just give us a call or get in touch to find out more.
Property Profile Management & Marketing
Pricing & Rates Optimisation
- Optimized Listings: We create compelling and optimized listings on sites like AirBnB that attracts more guests and increase bookings.
- High-Quality Photos: We use professional photography to showcase the best features of each property and create a visually appealing listing.
- Strategic Pricing: We conduct market research and analyze competitor pricing to ensure that your property is priced competitively and attract more bookings.
- Search Engine Optimisation (SEO): We optimise your listing to rank higher in search results and reach a larger audience of potential guests.
- Social Media Marketing: We utilise social media platforms such as Facebook and Instagram to promote your property and reach a wider audience.
- Email Marketing: We use targeted email campaigns to reach out to past guests and potential guests to promote your property.
Reputation Management: We monitor and manage online reviews to maintain a positive reputation for your property and attract more bookings. - Analytics and Reporting: We use data and analytics to track the performance of your property and make data-driven decisions to improve bookings and revenue.
Guest Communication
- 24/7 Availability: Our team is available 24/7 to respond to guest enquiries and messages, ensuring that guests always receive a timely response.
- Personalised Communication: We tailor our communication to each individual guest to create a more personalised experience and build a stronger relationship.
- Pre-Arrival Information: We provide guests with clear and detailed information about their stay prior to arrival, including check-in instructions, key information about the property, and any relevant local information.
- On-site Support: Our team is available to support guests during their stay and address any questions or concerns that may arise.
- Post-Stay Feedback: We gather feedback from guests after their stay to identify areas for improvement and enhance the guest experience for future stays.
Property Services
Included Services
- Checking your property is secured when guests depart
- 24/7 availability to receive in-house guest maintenance queries
- Co-ordination of property maintenance issues. We can arrange any maintenance and repairs to your property on your behalf.
Optional Extras
We can provide these services at an additional cost if required:
- Garden maintenance: Lawn mowing, gutter clearing, leaf collection, building washes and weed spraying.
- Hot tub service: Managing chemical levels, drain and refiull periodically, clean and maintain filters and similar.
Housekeeping
Housekeeping services are tailored to each property
Professional Hotel Standard Cleaning
- Our in-house team are trained to hotel quality standard
- Damage review and post guest stay inspections
Linen Supply
- Manage linen supply for the property, including ordering and returning
- Hotel standard bed linen, bath towels, hand towels, face cloths and tea towels.
Ordering and Restocking of Consumables
Initial impressions last, and good reviews lead to better occupancy. This is why we provide the basics for all guests so they can feel relaxed and settled the moment they arrive.
- Includes toiletries and optional kitchen essentials re-stocked
- Shampoo, conditioner, soaps, dishwashing liquid, washing machine powder/ liquid, toilet roll, tea, coffee and sugar
- Guest welcome basket
Additional Services
Listing & Profile Launch
We take care of creating an optimised and appealing listing for your property on multiple booking channels and platforms. Our team crafts unique, custom profiles for each property, highlighting its unique selling points through compelling copywriting. Before publishing the listing, we conduct a thorough site inspection to ensure that all information provided to potential guests is accurate. We also create comprehensive house manuals and guides to make your guests’ stay as seamless as possible.
Property Furnishing Package
We understand the importance of having a well-furnished and comfortable property for your guests. That’s why we offer a full or partial furnishing package at competitive rates. Whether you need to furnish an entire home or just require a few key pieces, we’ve got you covered. We work with an amazing interior designer who sources high-quality furniture, linens, and accessories to create a welcoming and inviting space for your guests. Our competitive rates ensure that you get the best value for your money, while still providing your guests with an unforgettable experience.
Resource Consents
We ensure your property is in compliance with all local regulations and laws for short term rentals so there are no surpises. We offer resource consent assistance, and have a great relationship with a local company we can put you in contact with. They’ll help you navigate the process of obtaining the necessary approvals for your holiday home. They have the expertise and knowledge to guide you through the legal requirements and help you obtain the necessary consents efficiently and effectively.
FAQs about Holiday Property Management in Queenstown
- Who are Element Escapes??
- Who should use this service?
- Will you manage a room in my house?
- Can I still use the property for personal use/block out certain dates?
- Terminating our management?
- How much does it cost?
- How long does it take to set up?
- Do you offer your services across all of New Zealand?
- My home is currently managed by another company / I’m currently managing my own listing. Can you take it over?
- Damage/Insurance?
- Do you screen potential guests?
- Do you provide separate cleaning & key exchange services?
- How often do I get paid?
- Can you provide furniture?
Who are Element Escapes??
At Element Escapes, we are a short term property management service focused primarily on AirBnB rentals and specialising in the highly sought after Queenstown area.
Who should use this service?
Anyone who wants to make renting their second home or investment property as a short term holiday rental simple & profitable.
- Investment property owners
- Homeowners
Will you manage a room in my house?
No, we specialise in managing whole houses and apartments.
Can I still use the property for personal use / block out certain dates?
You are welcome to block out dates for personal stay however if there is a booking during your required dates we will be unable to accommodate you as that leads to poor reviews and guest feedback as it can have a significant impact on their holiday. Please note, Christmas / New Year and public holidays are the most profitable dates to short term rent your property.
Terminating our management?
We do not make you sign long term contracts but if you wish to end our management service you must honour the forward bookings we have secured on your behalf.
How much does it cost?
We charge a 20% management fee, If you would like us to arrange maintenance on your behalf there is a 10% service fee on contractors invoices
How long does it take to set up?
It depends if you have a listing already set up for your property. If It is ready to go, we will be ready within a few days once an inspection has been carried out, photos have been taken and a house manual created. If your property isn’t listed, please get in contact & we can discuss the best options to get your property up & running as quick as possible.
Do you offer your services across all of New Zealand?
We are specialists in Queenstown holiday short term accommodation and only manage properties in the Queenstown area.
My home is currently managed by another company / I’m currently managing my own listing. Can you take it over?
Yes we can! If you are with another company you just need to check your management agreement to see if there are any clauses about changing companies. If you are managing your own listing just get in touch with us – we make the hand over as simple as possible.
Damage and Insurance?
We advise all home owners to have their own insurance that allows for short term rental accommodation.
Do you screen potential guests?
Absolutely.The safety of your property is our main priority. We check profiles and reviews of guests prior to accepting their stay. If guests don’t meet a set of minimum criteria then we won’t think twice about rejecting their booking in the interest of protecting your property.
Do you provide separate cleaning & key exchange services?
Unfortunately, we do not provide these services on their own.
How often do I get paid?
Statements and returns are paid on or around the 20th of of the following month.
Can you provide furniture?
Yes, we can help with furniture procurement. The cost of this depends on the size of the home and what is required. We can work with the style you would like for your home, just let us know your requirements.
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