At Element Escapes, we are passionate about helping property owners make the most of their Queenstown holiday home. As one of Queenstown's leading short-term property management companies, we're a trusted and experienced partner to help you maximise the potential of your property. We are committed to providing exceptional service and expert support to property owners.
Element Escapes Holiday Home Management
Element Escapes is structured to relieve property owners of the time consuming work of managing bookings and guests, and with the benefit of having a 24 hr / 7 day a week management team we are able to be responsive to guest’s needs and be dynamic on rate optimisation and occupancy management.
With Element Escapes, property owners are able to elect in or out of management to suit their needs and a flat management fee structure is used to cover all services and benefit from our high quality and reliable cleaning team.
We can help with a number of services that will give you total piece of mind with your property, as it will be looked after as though it’s our own. Find out more about how we can help manage your Queenstown holiday rental below. If there’s something not listed below, it doesn’t mean we don’t do it – just give us a call or get in touch to find out more.
Property Profile Management & Marketing
Listing & Profile Launch
We take care of creating an optimised and appealing listing for your property on multiple booking channels and platforms. Our team crafts unique, custom profiles for each property, highlighting its unique selling points through compelling copywriting. Before publishing the listing, we conduct a thorough site inspection to ensure that all information provided to potential guests is accurate. We also create comprehensive house manuals and guides to make your guests’ stay as seamless as possible.
Pricing & Rates Optimisation
- High-Quality Photos: We use professional photography to showcase the best features of each property and create a visually appealing listing.
- Strategic Pricing: We conduct market research and analyze competitor pricing to ensure that your property is priced competitively and attract more bookings.
- Search Engine Optimisation (SEO): We optimise your listing to rank higher in search results and reach a larger audience of potential guests.
- Social Media Marketing: We utilise social media platforms such as Facebook and Instagram to promote your property and reach a wider audience.
- Email Marketing: We use targeted email campaigns to reach out to past guests and potential guests to promote your property.
- Reputation Management: We monitor and manage online reviews to maintain a positive reputation for your property and attract more bookings.
- Analytics and Reporting: We use data and analytics to track the performance of your property and make data-driven decisions to improve bookings and revenue.
Guest Communication
- 24/7 Availability: Our team is available 24/7 to respond to guest enquiries and messages, ensuring that guests always receive a timely response.
- Personalised Communication: We tailor our communication to each individual guest to create a more personalised experience and build a stronger relationship.
- Pre-Arrival Information: We provide guests with clear and detailed information about their stay prior to arrival, including check-in instructions, key information about the property, and any relevant local information.
- On-site Support: Our team is available to support guests during their stay and address any questions or concerns that may arise.
- Post-Stay Feedback: We gather feedback from guests after their stay to identify areas for improvement and enhance the guest experience for future stays.
Property Services
Included Services
- Checking your property is secured when guests depart
- 24/7 availability to receive in-house guest maintenance queries
- Co-ordination of property maintenance issues. We can arrange any maintenance and repairs to your property on your behalf.
Optional Extras
We can provide these services at an additional cost if required:
- Garden maintenance: Lawn mowing, gutter clearing, leaf collection, building washes and weed spraying.
- Hot tub service: Managing chemical levels, drain and refiull periodically, clean and maintain filters and similar.
Housekeeping
Housekeeping services are tailored to each property
Professional Hotel Standard Cleaning
- Our team are trained to hotel quality standard
- Damage review and post guest stay inspections
Linen Supply
- Manage linen supply for the property, including ordering and returning
- Hotel standard bed linen, bath towels, hand towels, face cloths and tea towels.
Ordering and Restocking of Consumables
First impressions matter, and great reviews drive higher occupancy. That’s why we ensure every guest feels comfortable and at home from the moment they arrive. Each property is stocked with essential toiletries and optional kitchen basics, including shampoo, conditioner, soap, dishwashing liquid, laundry powder or liquid, toilet paper, tea, coffee, and sugar.
Additional Services
Property Furnishing Package
We understand the importance of having a well-furnished and comfortable property for your guests. That’s why we offer a full or partial furnishing package at competitive rates. Whether you need to furnish an entire home or just require a few key pieces, we’ve got you covered. We work with an amazing interior designer who sources high-quality furniture, linens, and accessories to create a welcoming and inviting space for your guests. Our competitive rates ensure that you get the best value for your money, while still providing your guests with an unforgettable experience.
Resource Consents
We ensure your property is in compliance with all local regulations and laws for short term rentals so there are no surpises. We offer resource consent assistance, and have a great relationship with a local company we can put you in contact with. They’ll help you navigate the process of obtaining the necessary approvals for your holiday home. They have the expertise and knowledge to guide you through the legal requirements and help you obtain the necessary consents efficiently and effectively.
FAQs about Holiday Property Management in Queenstown
Owning a holiday home or investment property in Queenstown & surrounding areas can be highly rewarding, but managing a short-term rental comes with many responsibilities. From marketing and pricing to cleaning, maintenance, owner reporting, and compliance, it can quickly become time-consuming. This guide answers the most common questions homeowners have when considering professional holiday home management. Whether you’re new to short-term rentals or looking to switch property managers, this FAQ explains how Element Escapes supports homeowners with full-service Airbnb and short-term rental management. If you’re looking for a hands-off, locally managed solution that maximises occupancy and revenue while protecting your property, you’ll find everything you need to know below.
Who are Element Escapes?
Element Escapes is a professional short-term rental management company serving Queenstown & surrounding areas including Arrowtown, Frankton, Jack’s Point, Hanleys Farm, Moke Lake, Fernhill, Shotover Country and Lake Hayes. We specialise in holiday home management and Airbnb property management, taking care of everything from marketing and guest communications to cleaning, maintenance, and financial reporting, giving homeowners a hands-off experience while maximising rental income.
Why Choose Element Escapes for Holiday Home Management in Queenstown?
Managing a short-term rental in Queenstown & surrounding areas can be rewarding, but it also comes with responsibilities, from bookings to cleaning, maintenance, and marketing. Element Escapes specialises in full-service short-term rental management, helping homeowners maximise income while minimising stress.
Here’s why homeowners choose us:
- Full-service holiday home management in Queenstown from marketing to maintenance
- Local team with 24/7 support for emergencies
- Professional Airbnb property management with hands-on local oversight
- Flexible agreements with no long-term contracts
Who Should Use Element Escapes’ Short-Term Rental Management?
Our services suit:
- Holiday homeowners wanting a stress-free rental experience
- Investment property owners who want to maximise Airbnb or short-term rental income in Queenstown
- Anyone seeking professional property management without the hassle
We manage homes of all sizes, from studios to multi-bedroom houses — no minimum or maximum size is required.
Operations & Property Care in Queenstown
How We Monitor and Protect Your Property
Our local property managers perform ingoing and outgoing checks on guest arrival and departure to ensure your property stays in top condition. We also have an on-call manager available 24/7 for emergencies. Our team lives locally, is dedicated, and responds promptly to any urgent issues.
Can I Block Off Personal Dates?
Absolutely! With the Element Escapes Owner Portal, you can easily add your own reservations, block off personal dates, or manage availability at any time. This gives you full control over when your property is available for guests while still benefiting from professional management for the rest of the year.
How Simple Is the Management Agreement?
We offer a flexible, easy-to-understand agreement with no long-term contracts. Clear terms mean homeowners can start earning rental income quickly and confidently.
How Long Does Setup Take?
Once we have professional photos and complete a property inspection, your listing can go live within 24 hours, so you can start generating income almost immediately.
Finances & Payments
How Often Do I Get Paid and How Is Financial Management Handled?
Rental income is paid monthly with a detailed owner statement showing all earnings and expenses. Element Escapes also manages payments for repairs and maintenance, giving you full transparency and making it easy to track and organise your property’s finances.
Pricing / Management Fees: Fees are competitive and transparent. Detailed information is provided directly to homeowners upon enquiry.
Maintenance & Repairs in Queenstown Holiday Rentals
How Are Repairs and Maintenance Handled?
If something needs to be repaired at your property, we will contact you directly to discuss the issue. We then arrange for one of our trusted contractors, who understand the short-term rental market, to carry out the repair. For urgent issues, we ensure problems are fixed promptly to keep your property guest-ready and maintain a smooth experience for both owners and guests.
Insurance & Resource Consents
What Insurance Do I Need?
Owners should have insurance covering short-term rental use and notify their provider if the property will be rented. This ensures your property is protected while hosting guests.
Do You Help With Resource Consents?
We offer advice and can connect you with a trusted local company that specialises in navigating the approval process. They have the expertise to guide you through the legal requirements to ensure your property complies with local regulations for short-term rentals.
Cleaning, Linen & Consumables in Queenstown Holiday Homes
Do You Handle Cleaning, Linen, and Restocking Consumables?
Yes! We take care of all cleaning, linen, and restocking, ensuring your property is professionally prepared for every guest.
Linen & Towels:
- Bed linen, pillowcases, bath towels, hand towels, face cloths, bath mats, and tea towels
- Fully managed by our team, including ordering, collection, and replenishment
Consumables:
- Essentials like toiletries, kitchen basics, and guest supplies are restocked as needed
- Keeps your property fully equipped and guest-ready
Owner Responsibilities for a Guest-Ready Short-Term Rental
To provide a guest-ready property, owners should provide:
- Bedding & Linen: mattress protectors, pillow protectors, duvets, pillows, blankets, cushions
- Kitchenware & Consumables: plates, bowls, cutlery, glasses, mugs, pots, pans, cooking utensils, enough for maximum occupancy plus extras
- Working Appliances & Amenities: reliable kitchen appliances, heating/cooling, Wi-Fi, and other essential services
- Guest Comfort & Safety: smoke alarms, carbon monoxide detectors, fire extinguisher, fire blanket, and secure locks
Providing these essentials ensures a comfortable, convenient, and safe stay, helping maintain excellent reviews and maximise occupancy.
Furniture & Property Setup
We can assist with furniture procurement and styling to suit your property’s size, layout, and design aesthetic. Our team works with a trusted local interior designer to ensure your holiday home is not only functional but also visually appealing for guests. Whether you need help selecting furniture, décor, or layout optimisation, we provide guidance to create a comfortable, guest-ready space that maximises both bookings and positive reviews.
Can Element Escapes Take Over My Current Listing?
Yes! Whether your property is currently managed by another company or you are managing your own listing, Element Escapes can take over.
- A new listing under our profile will be created to ensure your property benefits from professional management, marketing, and guest services
- We handle the transition smoothly, including calendar setup, pricing optimisation, and ensuring no disruption to upcoming bookings
- Our goal is to maximise occupancy and revenue while giving you a hands-off experience
Marketing & Visibility for Queenstown Holiday Rentals
Your property will receive maximum exposure through multiple channels:
- Direct bookings via the Element Escapes website, allowing guests to book easily while avoiding platform fees
- Major booking platforms such as Airbnb, Booking.com, and others
Marketing Details:
- Professional Photography: high-quality images showcase your property in the best light
- Optimised Listings: descriptions, amenities, and titles are carefully written for each platform
- Targeted Marketing: listings are promoted across all platforms to reach the widest audience
- Dynamic Pricing: rates are adjusted based on market demand, seasonality, and local events to maximise occupancy and revenue
Minimum Stay & Seasonal Rules:
- Flexible Stays: set minimum nights per booking depending on season or event demand
- Optimised Occupancy: short or long stays are strategically priced to maximise revenue
Communication & Owner Updates
We keep homeowners informed with regular updates and detailed statements via email, phone, or WhatsApp:
- Monthly owner statements showing income, expenses, and occupancy
- Direct communication about repairs, maintenance, or guest issues
- Transparency at every step to ensure you are fully informed without extra effort
Ready to Get Started?
If you’re looking for professional holiday home management in Queenstown & surrounding areas, Element Escapes is here to take care of everything. Contact us today to list your property and start maximising your rental income!
owners@elementescapes.co.nz | +64 3 441 0370
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